Tickets system
A ticketing system is a management tool that processes and catalogs customer service requests. Tickets, also known as cases or issues, need to be properly stored alongside relevant user information. A DBH ticket system relies on its channels in the server. Currently DBH ticket system provides a way to create/close ticket, upgrade/downgrade level, add/remove user from the ticket.
Submitting a ticket
In order to submit a ticket, you have to create one and provide any information related to the hosting-related only issue. A benefit from it is that you get a less crowded place to contact support. To create a ticket use the command: /open reason: then please select the reason for creating a ticket.
Contacting administrators only
Since moderation doesn't have all the permissions over DBH there's an option to "upgrade" the ticket to let only administrators see it: /upgrade
To revert the changes use the following command: /downgrade
Always make sure you type your issue/problem into your ticket right away so then the staff members can help you faster!
Want to add someone to see your ticket?
Sometimes it is necessary to add a non-staff member to the ticket. For such cases you need the "add" command: /add-user user:<@user> Make sure to choose the correct user! You don't want to add the wrong user
Removing an unnecessary user
You also can remove any member (including moderation) using the following command: /remove-user user:<@user>
Issue solved
If your case/issue is now solved, you need to close the ticket by clicking the close button on the emebed that pops up when you make the ticket!
This is required to be done due to the possible Discord ticket category overflow.
If you ever wanted to make a billion channels in the server you can't. The channel limit per server is 500 while the channel limit per category is 50. Category is also counted as a channel!
Having solved but not closed tickets may lead to a warn or a ban!
